The department store salesmen were notorious for their arrogance. Now, as Xu Ying spoke, a fiery indignation flared among them. A tall woman, with a flicker of jealousy in her eyes, snapped, “Who are you, ordering us around? Honestly, in broad daylight, people are just jumping into our department store. I’m truly ashamed.”
Xu’s mother, hearing her daughter being spoken of in such a manner, instantly bristled. She raised her voice, yelling at the woman, “You little brat, born without a mother’s teaching! My daughter just gave you an order, what’s wrong with that? She’s the one who makes all the fried food and braised goods you have here! My daughter is here to help you, and you’re acting like such a weird, ungrateful thing!”
The woman’s face flushed crimson with anger. She hadn’t expected Xu’s mother to unleash such a tirade, and tears welled in her eyes. “If you dare to scold me, I’ll get my brother to deal with you!”
Sun Sanhong panicked, recognizing the woman as Zhang Caiju, whose brother was the supervisor of their video section—a man known for his unpleasant demeanor. Looking at Xu Ying’s delicate appearance, Sun Sanhong felt a pang of sadness at the thought of her being scolded by Zhang Caiju’s brother. “Caiju,” Sun Sanhong pleaded, “Xu Ying is just trying to help out of kindness. You don’t have to bully her if you don’t want to. Forget it. If you don’t want Xu Ying to help, then just let her go.” With that, Sun Sanhong tried to pull Xu Ying away.
But Zhang Caiju wasn’t finished. “What are you Hiding from ? Since you’re here to help, then come over and load the goods!” Her voice was commanding. “What are you still doing? Go get them quickly!”
Xu Ying sneered. “I’m here to help with new product planning, not to be a volunteer handyman. Aren’t these the jobs your sales staff should be doing?”
Zhang Caiju was stunned, speechless for a moment, but then her anger flared. “Since you’re here to help, you have to do what we do! If you don’t want to, then just get out of here!”
“Get out?” Xu Ying retorted, her voice dripping with disdain. “I didn’t realize department store employees worked like this. No wonder the department store’s performance has been getting worse and worse in recent years. It turns out it’s all caused by lazy and unreasonable people like you. I’m going to find Director Wang now. What should I do if the sales staff in this department store refuse to obey the rules?”
Zhang Caiju snorted, clearly believing Xu Ying’s threat was empty. As if the director meets whoever wants to meet him , but this girl dared to scare her with his name ! She immediately shouted, “If you can, go ahead and scream! The director is here! I don’t know where this yellow-haired girl came from, but she’s quite bold!”
“What’s going on? What’s all this fuss about?” Zhang Jiushu, the supervisor of the third floor, strode over, his expression clearly embarrassed.
Upon seeing her elder brother, Zhang Caiju’s arrogance swelled. She pointed at Xu Ying and cursed, “Brother, I don’t know where this crazy woman came from! How dare she order us to do our work? Since when did we have such people in our department store?”
Zhang Jiushu raised his head and looked at Xu Ying. A flicker of surprise crossed his eyes at her striking beauty, but it quickly vanished, replaced by a fierce glare. “Where did you come from? Why have you come to our department store and started giving orders? It’s not your turn to direct the employees here. Go back where you came from!”
“Why are you making all this fuss? There’s no business being done! Director Wang is waiting for this new product launch. If the performance doesn’t increase, I won’t spare any of you!” Manager Zhang arrived, his face flushed with anger. Seeing the empty sales area, his face turned pale. How could such delicious food not be selling?
“Manager Zhang,” the conniving Zhang Jiushu quickly interjected, “I don’t know where this girl came from. She just came to our department store, trying to throw her weight around and commanding our sales assistants to work!” Zhang Caiju chimed in, “That’s right! I think this person might be a liar, pretending to work for us, then secretly sneaking into our sales area to steal things!”
Xu Ying nearly clapped her hands in disbelief; this girl’s thought process was truly bizarre.
Manager Zhang looked in the direction Zhang Jiushu was pointing. When he saw Xu Ying, his angry expression transformed into a smile. “Master Xu, why are you here today?”
Xu Ying smiled back. “I was afraid today would be too busy and you wouldn’t know what to do, so I specifically took a day off to help. I had already informed Director Wang, but I didn’t expect to be misunderstood and told to leave.”
Zhang Jiushu’s face was a mask of shock, his haughty demeanor crumbling into fright. He quickly straightened up and explained, “Is this girl sent by Director Wang to help? Why didn’t you make it clear in advance? If we had known she was sent by Director Wang, we would never have doubted her identity!” Zhang Jiushu immediately shirked all responsibility, implying that since he hadn’t been informed, he couldn’t be blamed.
Zhang Caiju’s expression changed, a flicker of fear in her eyes. This new product launch had already caused enough trouble, and now she had offended someone sent by the director? There were so many people here today, and they would be busy enough as it was. What if this girl got her in trouble? When Director Wang found out, he would surely make her life miserable. Zhang Caiju looked at Xu Ying and quickly apologized. “Girl, I’m sorry. I didn’t know you were sent by Director Wang. Since you’re here to help us, we will definitely work hard. Let’s go and put out the goods.”
Xu Ying sneered. “That’s not what you said just now. Didn’t you say you don’t need to display this thing? And that I should just do it?” She then turned to Manager Zhang. “Manager Zhang, you’ve tasted our fried food. It tastes extremely delicious and will definitely be loved by everyone. But your sales staff are too lazy. The product is just sitting there motionless. No matter how good the actual product is, if there’s no careful introduction and promotion by the sales staff, how can people be expected to buy it? What if the sales staff’s attitude is extremely bad and irritates the customers? If they’re already upset, why would they bother to buy food?”
Manager Zhang was deeply moved by her words. Wasn’t this the truth? He knew the attitude of the department store employees, but everyone had grown accustomed to it. But Xu Ying was right. If the sales staff’s attitude was too poor, and people left feeling angry, how could they be willing to spend their money?
“Manager Zhang, we serve the people, so we must serve everyone with the most enthusiastic attitude and the best service. Customers are God. You want to improve performance but don’t want to serve customers? How could such a good outcome possibly be achieved?”
As Xu Ying finished speaking, a crowd had gathered around her, and they erupted in applause. “Girl, you are so right! Every time we go to a department store to buy something, these salespersons always act like they’re too good for us, making us so angry! We’re not even in the mood to buy anything, we might as well go to a supply and marketing cooperative. Although the items are few and incomplete, at least we won’t be so angry there!” Another voice chimed in, “Isn’t that right? It’s just a job in a department store! What’s the big deal about it?”